FAQ
1- Once I purchase a piece of art, how many days will it take to arrive? Artwork is typically shipped within 72 hours of sale. Once your artwork is shipped, please allow three to five business days within the USA. You will receive an email with a tracking number so that you can see exactly when your art will arriv. 2- May I return a piece of artwork if it does not meet my expectations? I offer a seven-day money back guarantee on all artwork. In the event that your purchase does not meet your expectations, you may return it within seven days of receiving the order. I will issue you a full refund or credit on the sale’s price of the art. You must use the original packaging for return shipping. 3- How do I return a piece of artwork? This is an easy process. When you first receive your purchase, save the original packaging. Repackage the art in its original box / tube and contact me here. I will then issue you a prepaid USPS shipping label (for USA and Canada buyers only) to affix to the box /tube and ship from any USPS Store location. Items must be shipped via USPS within seven days of receiving the order. Art that is returned damaged will not be refunded. Photographs or Prints that are returned wrinkled, dented, or smudged due to mishandling will incur a handling fee based on the size of the print. For International buyers, there will be a 100% refund on the artwork minus shipping costs inquire by me. 4- What should I do if I receive a damaged piece of art?If you receive a damaged piece of art, contact me within 24 hours here. Please save the box/tube and all packaging material; I must have these items in order to process the claim. 5- Do you ship internationally? Yes. I am happy to ship artwork to any destination in the world. 6- How is the cost of shipping calculated? Shipping is Free of charge in the USA and Canada. Shipping charges for International Sales are based on the packing materials and box/tube needed to safely transport your art, and international USPS shipping rates. I do not make money off of packaging and shipping. I pass my costs directly on to you. All artwork is packaged to insure that it arrives in perfect condition. USPS calculates shipping rates based on the size of the package and the distance that it is being shipped. In addition, all artwork is fully insured. I am constantly working to provide you with the most reliable and affordable shipping of your art. If you have any questions about these charges, please contact me here. 7- What forms of payment do you accept? Will I be charged tax?
Accepting Visa, MasterCard, Discover and American Express through Paypal. You will not be charged tax. 8- May I apply multiple discounts to the same order? You may only use one discount per order. Coupon codes for Artwork that appears in the Daily Deal can not be combined with any other promotional offer and it is not eligible for additional discount. 9- If I buy a piece of art and then you hold a sale, may I have the discount applied to my purchase?
Yes. I am happy to honor discounts within seven days of your purchase date and refund you the difference. This does not apply to artwork that was purchased at a discount (including the Daily Deal). 10- What does “limited edition” and “open edition” mean?
Certain pieces of artwork on ArtbyArchitect, mostly photography and prints, are labeled as either “limited edition” or “open edition”. Pieces that are in a limited edition are produced in a set limited quantity. Open edition artworks are not limited in quantity and can be reproduced indefinitely. In both cases, each piece in the edition is identical and is considered an original. Limited edition works are generally more valuable because of the limited number available. 11- Do you provide framing services?
I do not offer framing services, but I do offer Frames for sale separately at my Online Store. Artwork is always offered for sale unframed if otherwise specified. By selling unframed artwork, I am able to provide you with faster delivery of your purchases and keep shipping costs low. 12- Where is your Art Studio?
I am located in Houston, TX (USA). If you would like information about my next event within the area, to personally meet, please Subscribe to my Newsletters. 13- Is you artwork a financial investment?
I always encourage art patrons to purchase artwork for enjoyment and aesthetic values. However, art can be a financial investment as the demand for my art grows. For more information regarding this subject, refer to the MEI/Moses Fine Art Index explaining the appreciation of art as a financial investment.
